This article is part of R365 Scheduling and the R365 App (Red). Click here for more information about R365 Scheduling.
Through R365 Employee Messaging, Employees can send messages to each other through the R365 Red App about shift updates, trading shifts, and more without disclosing any personal phone numbers. The Messaging portal will display all previous conversations with fellow Employees while also allowing new messages to be created and sent via the App.
Note: Only Users who have 'App Access' checked on their Employee record will be able to use this feature. Also, all Employees will need the latest mobile update from the App Store to have access to R365 Employee Messaging.
Enable R365 Employee Messaging
To enable R365 Employee Messaging for a Location, navigate to that restaurant's Location record and click the 'Enable R365 Messaging' checkbox.
Disable R365 Employee Messaging
Employee Messaging can be disabled for a Location by returning back to the desired Location record and unchecking the 'Enable R365 Messaging' checkbox. However, if an Employee wants to be removed from Employee Messaging or if the Employee is banned due to inappropriate messaging, his/her individual access can be disabled.
To do so, simply open the desired Employee record and click 'No' for 'R365 Messaging.
Navigation
After logging into the R365 Red App, the Messaging Queue can be opened in one of two ways:
- Clicking the menu button
in the top, left corner of the home screen and clicking 'Messages' - Clicking the mail icon
in the top, right corner of the home screen
Messaging Queue
The Messaging Queue lists a record of all text messages between the logged-in Employee and his/her coworkers. Each message thread will display the corresponding Employee's profile picture, name, job code, the start of the previous message, and the time that message was sent.
Tapping into one of the listed message threads will display all previous messages exchanged with that Employee. To create a new message, click the message icon
in the top, right corner of the screen to open a new message.
Tap the 'To' field to view a listing of all fellow Employees and Managers and a Search Bar to filter for the desired recipient. Once selected, the message can be entered and sent to the chosen recipient. The date and time that the message was sent/received will be displayed below the outgoing/incoming messages.
Reporting Messages
If an Employee receives a message that he/she deems inappropriate, the Employee can report the message directly from the R365 Red App to his/her Restaurant Managers. If the sender of the message was a Manager, the message will be hidden from that Manager's view but visible to other Managers so that the incident can be addressed properly.
- Note: It is important to try to report messages when they occur, as the system will include the most recent messages shared between the two Employees when a report is made. However, if a complaint still needs to be made after the fact, report the message and then speak with a Manager about the specifics of the complaint.
To report a message, click the Report icon
to the right of the Employee name above the message thread. A prompt will appear confirming that the Employee wants to report the message thread as inappropriate or harassment. Click 'Ok' to confirm and send the reported message to the Manager Portal.
After reporting an Employee, no additional tasks or follow-ups will be made through the R365 Red App. Rather, discuss any outstanding grievances with your Manager.